All Over The England £1000 for One Videographer & one Photographer
Booking Terms & Conditions
Cinematic Click Ltd
These Terms and Conditions apply to photography, videography, cinematography, drone and related services supplied by Cinematic Click Ltd.
By booking our services, signing or accepting a Booking Agreement, or making the required booking payment after receiving the relevant booking documents, you agree to these Terms and Conditions.
Your individual Booking Agreement contains the specific details of your event, including the date, location, coverage hours, package, team, price and payment arrangements. If your Booking Agreement expressly contains a different term, the event-specific Booking Agreement will take priority.
Please read these Terms carefully before confirming your booking.
1. Definitions
For the purpose of these Terms:
“Cinematic Click”, “we”, “us” or “the Company” means Cinematic Click Ltd.
“Client” or “you” means the person or persons entering into the Booking Agreement.
“Event” means the wedding, Nikkah, Walima, Mehndi, reception, ceremony or other occasion we have been booked to cover.
“Team” means our photographers, videographers, cinematographers, drone operators, assistants, editors, employees, freelancers or approved subcontractors.
“Deliverables” means the edited photographs, wedding films, highlight trailers, bridal/couple videos or other items specifically included in your Booking Agreement.
2. Your Contract With Cinematic Click
Your contract consists of:
your event-specific Booking Agreement;
these Terms and Conditions; and
any subsequent written changes agreed between you and Cinematic Click.
Where there is a conflict, the event-specific Booking Agreement takes priority, followed by any later written amendment, and then these standard Terms and Conditions.
Verbal conversations do not amend your booking unless the change is subsequently confirmed in writing.
3. Securing Your Booking
Your event date is secured only when:
we have received the required booking payment;
you have accepted the Booking Agreement and these Terms and Conditions in writing; and
Cinematic Click has confirmed your booking.
An enquiry, quotation, telephone conversation, social-media conversation or provisional reservation does not guarantee availability.
Until the required payment and acceptance have been received, we reserve the right to accept another booking for the same date.
4. Your Package
Your package includes only the Team, coverage hours, locations, services and Deliverables stated in your Booking Agreement.
Where a package includes “unlimited photographs”, this means all suitable photographs professionally selected and colour-corrected by Cinematic Click.
It does not mean every photograph taken on the day. Duplicate or near-duplicate photographs, test shots, accidental captures, severe blur, closed-eye duplicates and technically unsuitable photographs may be excluded.
The duration of a wedding or event film depends on the activities recorded and the amount of usable footage available. Unless a specific film duration has been guaranteed in writing, Cinematic Click retains reasonable editorial control over the final runtime.
5. Prices and Payment
Your total package price, booking payment and remaining balance will be stated in your Booking Agreement.
The booking payment forms part of the total package price.
Unless your Booking Agreement states otherwise, the remaining balance must be paid no later than the Event date and before coverage begins.
Cinematic Click may decline to begin coverage or may withhold Deliverables while an undisputed payment remains outstanding.
6. Additional Coverage Hours
Coverage beyond the hours included in your Booking Agreement is subject to Team availability.
Unless another rate has been agreed in writing, additional coverage is charged at:
£50 per additional hour, calculated proportionately in 30-minute units.
Additional time should be authorised by the Client or the Client's nominated representative.
Our Team is not required to remain beyond the agreed finishing time unless availability and any applicable additional charge have been confirmed.
7. Consecutive Coverage
Unless specifically agreed otherwise, booked coverage hours are consecutive.
Coverage time includes:
travel between agreed Event locations;
equipment setup and movement;
waiting for participants or access;
delays to the Event schedule; and
reasonable food, refreshment and welfare breaks.
A ceremony starting late, delayed speeches, late arrivals, venue delays or other schedule changes do not automatically extend the agreed finishing time.
We will make reasonable efforts to adapt to delays, but we cannot guarantee that every planned activity will still be photographed or filmed.
8. Event Itinerary
You must provide us with a complete and reasonably accurate written itinerary at least seven calendar days before the Event.
The itinerary should include:
key Event timings;
full addresses and postcodes;
access instructions;
travel between locations;
important ceremonies and moments;
priority group photographs;
parking information; and
details of your nominated on-the-day contact.
Any changes after the itinerary has been supplied should be communicated to us as soon as possible.
Late changes remain subject to Team availability and the originally agreed coverage period.
9. Client or Event Delays
If the Client, couple, family members, participants or important Event activities are delayed, we will make reasonable efforts to adapt within the remaining coverage time.
A significant delay may reduce the time available for portraits, group photographs, bridal/couple sessions, ceremonies or other planned coverage.
We cannot be responsible for omissions or reduced coverage caused by delays, shortened opportunities or resulting time pressure, provided our services are otherwise performed with reasonable care and skill.
10. Changes to Locations or Schedule
You are responsible for providing accurate Event addresses, timings, access instructions and parking information.
Adding another location, substantially changing the itinerary or increasing the amount of travel beyond what was included in the original quotation may result in additional travel or coverage charges.
Where reasonably possible, any additional charge will be explained and agreed before the additional service is provided.
11. Parking, Permits and Travel Charges
The Client must arrange suitable, safe and reasonably accessible parking for our Team at every agreed location.
Unless expressly included in your package, the Client is responsible for:
venue parking;
public parking charges;
parking permits;
congestion charges;
tolls; and
other location-specific vehicle charges.
You may pay these costs directly or reimburse Cinematic Click upon reasonable evidence of the expense.
We cannot be responsible for missed or reduced coverage caused by unavailable parking, incorrect parking information or undisclosed access restrictions.
12. Food and Refreshments
Where coverage extends across a normal mealtime or continues for approximately six hours or longer, the Client should provide reasonable food and non-alcoholic refreshments for the Team.
The Team must also be allowed a reasonable opportunity to eat and take welfare breaks.
If food is not provided, Team members may take a reasonable break to obtain refreshments. This time remains part of the consecutive booked coverage period.
13. Client Responsibilities
The Client is responsible for providing:
accurate Event information;
reasonable access to locations;
required permissions;
a realistic Event schedule;
accurate addresses and timings; and
a responsible on-the-day contact.
You should also inform us in advance of any relevant religious, cultural, privacy, music, venue or access restrictions.
Important people, ceremonies, traditions or moments that you particularly want photographed or filmed should be identified in advance.
Please check your Booking Agreement carefully and notify us promptly if any name, date, address, timing or package information is incorrect.
14. Venue and Ceremony Restrictions
The Client is responsible for confirming that the venue, officiant, religious authority and other Event locations permit the agreed photography, filming, lighting, audio recording and drone services.
Our Team will comply with reasonable restrictions imposed by authorised persons.
We cannot be responsible for missed or restricted coverage resulting from instructions or rules imposed by a venue, officiant, religious authority, security team or other authorised person.
15. Team Members and Subcontractors
We will provide the number and type of Team members specified in your Booking Agreement.
Cinematic Click may use suitably experienced employees, freelancers or subcontractors when providing the contracted service.
Cinematic Click remains responsible for managing the contracted service.
If a particular Team member becomes unavailable because of illness, emergency or circumstances outside our reasonable control, we may provide a suitably experienced replacement.
Any requirement for a female-only team or another specifically composed Team must be confirmed in writing in your Booking Agreement.
16. Professional and Creative Control
Cinematic Click retains reasonable professional control over matters including:
camera positions;
composition;
lighting;
posing and direction;
equipment selection;
filming techniques;
audio placement;
portrait timing; and
decisions required for safe and efficient coverage.
You are welcome to communicate reasonable priorities and requests.
However, guests, family members and other suppliers must not repeatedly obstruct, control or interfere with our Team's ability to provide the contracted service.
Our Team may decline instructions that are unsafe, unlawful, technically unsuitable, disrespectful or outside the agreed service.
17. Abusive, Threatening or Unsafe Behaviour
We do not accept abusive, discriminatory, threatening, intimidating or seriously disrespectful behaviour towards our Team.
Where reasonably possible, we will notify the Client or nominated representative and provide an opportunity for the situation to be resolved.
Our Team may pause or stop coverage where reasonably necessary to protect their safety, dignity, wellbeing or equipment.
Where there is an immediate or serious safety concern, the Team may leave the Event without warning.
Any resulting payment consequences will reflect services already performed, unavoidable costs and reasonable losses rather than operating as an automatic penalty.
18. Rain and Adverse Weather
Our Team is not required to expose cameras, lenses, lighting, audio equipment, drones or other equipment to conditions that may reasonably cause damage or create a safety risk.
Outdoor photography or filming is therefore not guaranteed during:
rain;
high winds;
lightning;
snow or ice;
extreme heat;
unsafe ground conditions; or
other materially unsafe weather.
Where reasonably possible, we will suggest an indoor or covered alternative.
We cannot be responsible where a suitable safe alternative is declined or unavailable.
19. Drone Coverage
Drone services are always subject to:
suitable weather;
legal airspace restrictions;
venue and landowner permission;
privacy considerations;
safe take-off and landing areas;
the drone operator's risk assessment; and
the operator's final safety decision.
No Client, guest, venue or supplier may require our operator to conduct an unlawful or unsafe flight.
Where drone coverage is complimentary and cannot safely or legally be provided, no package reduction will normally apply.
Where drone coverage has been separately priced, any appropriate remedy will depend on why the service could not be provided and the work or costs already incurred.
20. Photography and Editing Style
Photographs will be captured using professional equipment and edited according to Cinematic Click's established photographic style.
Standard editing may include:
exposure correction;
white balance;
colour correction and grading;
cropping;
straightening;
contrast and tonal adjustments; and
reasonable skin retouching.
Cinematic Click retains reasonable creative control over image selection, composition, colour treatment, contrast and retouching.
Recreating another photographer's exact editing style, extensive body manipulation, major background reconstruction or supplying every image captured is not included unless separately agreed in writing.
21. Wedding Film Editing and Event Sequence
Our wedding films will normally reflect the actual structure and chronological sequence of your Event.
Standard corrections do not include:
artificially moving selected family members or guests to the beginning of stage footage;
creating a sequence of events that did not occur;
completely rebuilding the film into a substantially different structure; or
artificially giving particular guests greater prominence.
Substantial restructuring may be available as an additional editing service and will be quoted separately before work begins.
22. Music Selection
Where we request music, songs or nasheeds from you, they should be supplied within seven calendar days after the Event.
Where possible, please provide:
track title;
artist;
specific version; and
preferred placement.
If we do not receive your selections within seven days, Cinematic Click may select appropriate music from available licensed sources.
Music requests remain subject to copyright/licensing restrictions, platform requirements, technical suitability and the overall tone of the Event.
Changing music after editing has begun may count as a correction or chargeable re-edit.
23. Corrections and Re-Editing
Your package includes one consolidated correction round for edited photographs and films.
Reasonable corrections may include:
usable footage accidentally omitted from an edit;
reasonable colour adjustments;
audio-level or sound faults;
incorrect names where the correct information was originally supplied;
minor timing adjustments; and
other reasonable editing errors.
All requested corrections should be submitted together in one clear written list, preferably within 14 calendar days of delivery.
For video corrections, please provide timestamps wherever possible. For photographs, please provide filenames or image numbers.
Corrections cannot require material that was never captured, new filming, extensive manipulation, removal of every unwanted guest or background object, an entirely different creative style or complete reconstruction outside the agreed package.
Each additional consolidated correction round costs £50.
The Client may also attend the Cinematic Click office by appointment for one editing session of up to three hours.
Further work beyond the included correction allowance or substantially outside the original package will be quoted separately.
Nothing in this section limits your statutory rights or permits us to charge you for work that Cinematic Click is legally required to correct.
24. RAW and Unedited Files
Unless expressly included in your Booking Agreement, your package does not include:
RAW photographs;
unedited video footage;
camera-original files;
separate audio recordings;
editing timelines;
project files;
LUTs;
presets; or
rejected or technically unsuitable material.
Any later request for available raw or unedited material will be subject to availability, storage, privacy considerations, transfer requirements and a separate written agreement.
25. Delivery Times
Our standard estimated delivery period is approximately 6–8 weeks, unless a different period is stated in your Booking Agreement.
Delivery may reasonably take longer during peak periods or because of:
unusually extensive Event coverage;
Client delays;
illness;
technical recovery;
requested changes; or
circumstances outside our reasonable control.
If we become aware of a significant delay, we will provide a reasonable update.
Delivery will normally be made using a secure online gallery, download link, cloud service or another agreed method.
26. Downloading and Backing Up Your Files
Once your Deliverables have been provided, you are responsible for downloading and safely backing them up as soon as reasonably possible.
Cinematic Click does not guarantee indefinite online hosting or permanent storage of completed projects.
Please contact us promptly if a delivery link does not work or if a delivered file appears to be corrupted.
27. Group Photographs and Important People
If particular group photographs are important to you, please provide us with a realistic priority list.
We strongly recommend nominating a family member or representative who knows the relevant guests and can assist our Team in gathering people for photographs.
We will make reasonable efforts to capture requested groups but cannot guarantee every combination where:
people are absent;
guests are uncooperative;
insufficient time is available;
the Event is running late;
venue restrictions apply; or
lighting or weather prevents the planned photograph.
28. Guest Interference and Other Suppliers
Cinematic Click cannot be responsible for compromised or missed photographs or footage caused by circumstances such as:
guests blocking cameras;
mobile phones being held in front of our Team;
other photographers or suppliers obstructing positions;
venue lighting changes;
schedule changes;
guests refusing to participate; or
unauthorised people moving our equipment.
We will cooperate professionally with other Event suppliers wherever reasonably possible.
29. Audio Recording
Where audio recording is included, we will use reasonable professional methods to capture ceremony, speech and ambient audio.
Audio quality may be affected by:
venue acoustics;
background noise;
venue sound-system faults;
radio interference;
speakers moving away from microphones; or
restrictions on microphone placement.
We cannot be responsible for failures of third-party sound systems, although we will use reasonable available backup methods where practical.
30. Equipment, Lighting and Electrical Safety
Our Team may use professional cameras, lighting, microphones, stands and other equipment where permitted.
The Client should ensure reasonable working space and take reasonable steps to prevent guests or third parties from interfering with or damaging equipment.
Most of our camera equipment is battery powered.
Portable Appliance Testing (PAT) documentation will only be relevant where plug-in electrical equipment is used and such documentation is reasonably applicable.
31. Sprays, Fireworks and Special Effects
You must inform us in writing before your Event if you are planning any:
champagne or other sprays;
confetti cannons;
smoke or fog effects;
pyrotechnics;
sparklers;
indoor or outdoor fireworks;
open flames;
water effects; or
similar effects near our Team or equipment.
The Client is responsible for obtaining all necessary venue permissions, licences and safety controls.
A suitable safe distance and operating area must be maintained.
Our Team may reposition, protect or remove equipment and may pause or decline to cover an activity that is reasonably considered unsafe.
Where equipment is damaged by an effect or activity arranged, authorised or directed by the Client—or because required advance notice or agreed safety measures were not provided—the Client may be responsible for the reasonable repair or replacement cost.
This does not make the Client responsible for damage caused solely by Cinematic Click's negligence or an unrelated third party outside the Client's reasonable control.
32. Equipment Damage
The Client is responsible for damage deliberately or negligently caused by the Client or someone acting under the Client's instructions.
Where equipment is damaged by a guest or other third party, we may ask the Client to provide reasonable assistance in identifying the responsible person and preserving relevant evidence.
The Client is not automatically responsible for damage caused by an unrelated person outside the Client's reasonable control.
33. Copyright and Personal Use
Unless copyright is expressly assigned in writing, Cinematic Click Ltd retains copyright in its photographs, films, edits and other creative work.
After full payment, the Client receives a personal-use licence allowing them to:
download and store their Deliverables;
share them privately;
post them on personal social-media accounts; and
make personal prints.
The Client must not sell, license, commercially exploit or substantially alter the Deliverables without our written permission.
34. Privacy and Publicity
Cinematic Click may process personal information and Event media where reasonably necessary to:
manage your booking;
communicate with you;
provide the contracted services;
process payments;
edit, deliver and store your work;
manage corrections or complaints; and
meet legitimate legal and business obligations.
Identifiable photographs or films will only be used for our public portfolio, website, advertising or social-media marketing where the Client has selected the appropriate permission or has otherwise agreed in writing.
Private delivery and necessary sharing with approved Team members, editors or secure service providers does not constitute public advertising.
35. Children and Vulnerable Guests
Please notify us of any known restrictions concerning children or vulnerable guests.
A responsible adult remains responsible for supervising children throughout the Event.
Our Team may decline any pose, location or activity considered unsafe or inappropriate.
36. Loss of Footage and Technical Problems
We use reasonable professional care, suitable equipment and appropriate backup practices.
However, no camera, memory card, hard drive, electronic device or storage system can be guaranteed never to fail.
If material becomes lost or unusable despite reasonable professional care, we will investigate the issue and explain the available options.
Any refund, re-edit, replacement service or other remedy will take into account:
the affected period of coverage;
remaining usable material;
the affected part of the package;
the cause of the problem; and
the Client's applicable legal rights.
Nothing in these Terms excludes our obligation to provide services with reasonable care and skill.
37. Cancellation by the Client
Cancellation must be made in writing.
Any cancellation charge will reflect Cinematic Click's reasonable losses, work already completed, costs incurred, saved expenses and our ability to obtain a replacement booking.
Your booking payment will be credited towards any cancellation charge and will not be charged twice.
Unless your Booking Agreement contains a different fair cancellation schedule, the maximum charge will normally be:
90 days or more before the Event: the booking payment;
60–89 days before the Event: up to 25% of the total package price;
30–59 days before the Event: up to 50% of the total package price;
Fewer than 30 days before the Event: up to 100% of the total package price.
Where Cinematic Click obtains a comparable replacement booking or avoids material costs, the cancellation charge will be reduced where appropriate.
Nothing in this section affects any statutory cancellation rights that may apply.
38. Postponement or Change of Date
Requests to change your Event date must be made in writing.
We will check availability but cannot guarantee that the original Team or requested replacement date will be available.
Where the new date can be accommodated, payments may be transferred to the new booking. Any additional travel costs or changes in the services required will be quoted separately.
If we cannot accommodate the new date, the request may be treated as a cancellation, subject to a fair assessment of actual losses and saved costs.
39. Cancellation or Unavailability by Cinematic Click
If Cinematic Click cannot provide the contracted service because of illness, emergency or another serious reason, we will use reasonable efforts to arrange a suitably experienced replacement.
If no suitable replacement can be arranged and Cinematic Click must cancel the entire booking, payments relating to services that have not been provided will be refunded.
40. Events Outside Reasonable Control
Neither the Client nor Cinematic Click will be responsible for delay or failure caused by circumstances genuinely outside reasonable control.
Examples may include:
severe weather;
government restrictions;
venue closure;
serious road or transport disruption;
serious illness or accident;
fire or flood;
public emergency;
civil disturbance; or
failure of essential third-party infrastructure.
Both parties should communicate promptly and take reasonable steps to reduce the impact.
Any rescheduling, replacement service, refund or charge will be assessed fairly according to the services already performed, costs incurred, saved expenses and the circumstances of the Event.
41. Liability and Your Legal Rights
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; and
failure to provide services with reasonable care and skill.
Cinematic Click will not be responsible for a failure or reduction in service to the extent that it is caused by:
incorrect information supplied by the Client;
Client or guest interference;
venue restrictions;
third-party supplier failures;
unsafe conditions;
activities outside the agreed coverage time or locations; or
circumstances outside our reasonable control.
Nothing in these Terms removes or reduces your statutory consumer rights.
42. Complaints
If you have a concern about our service or Deliverables, please contact Cinematic Click as soon as reasonably possible.
To help us investigate efficiently, please provide:
a clear explanation of the issue;
relevant photograph filenames;
relevant video timestamps;
supporting correspondence where applicable; and
the outcome you are requesting.
We will review the complaint and respond within a reasonable period.
Both parties should first attempt to resolve any dispute through direct written communication before commencing formal proceedings.
43. Governing Law
These Terms and your Booking Agreement are governed by the laws of England and Wales.
A consumer living elsewhere in the United Kingdom retains any mandatory rights and court protections available to them under applicable law.
44. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
Any affected provision will be adjusted only to the extent reasonably necessary to make it lawful and enforceable.
45. Acceptance of These Terms
By signing or otherwise providing written acceptance of your Booking Agreement, or by making the required booking payment after receiving the booking documents, you confirm that you have read and understood the applicable:
package and price;
payment arrangements;
coverage hours;
cancellation provisions;
itinerary requirements;
consequences of Event delays;
correction and re-editing provisions;
parking and catering responsibilities;
fireworks, sprays and special-effects requirements;
equipment-damage provisions;
weather and drone limitations;
privacy choices; and
these Terms and Conditions.
Cinematic Click Ltd
Wedding Photography & Cinematography
United Kingdom